Refund and cancellation policy

What this policy covers

This policy applies to payments made to My EV Charger through Razorpay for:

• the EV Charger Business Kit, a digital planning kit; and
• paid consultations, such as the consultation booking on our website.

It does not cover chargers. My EV Charger does not sell chargers, so any payment for a charger, its installation or service is made to the brand, and refunds or cancellations are under that brand's own terms.

EV Charger Business Kit

How you receive it

The Business Kit is delivered digitally. After a successful payment you get access to the kit by email or a download link, usually within a few minutes. Nothing is shipped. If you have not received it within 24 hours, check your spam folder, then write to us with your payment ID.

When we refund in full

• You paid but did not receive the kit, and we cannot deliver it within 3 working days of your message.
• You were charged more than once for the same order.
• The files are damaged or will not open, and we cannot send working files within 3 working days.

When we cannot refund

Because the kit is digital and can be downloaded as soon as it is delivered, we do not refund it once it has been delivered in working order, including if you change your mind.

Paid consultations

• You cancel 24 hours or more before the slot: full refund, or you can reschedule.
• You cancel less than 24 hours before, or do not join: no refund, but you can ask to reschedule once.
• We cancel or cannot hold the consultation: full refund, or a new slot if you prefer.

To cancel or reschedule, write to us with your name, the phone number you booked with and your payment ID.

How to ask for a refund

Email business@myevcharger.in or WhatsApp +91 78368 83675 within 7 days of payment with:

• your name and the phone number or email used to pay;
• the Razorpay payment ID from your receipt; and
• the reason for the request.

We reply within 2 working days.

When you get your money back

Approved refunds are made through Razorpay to the same card, UPI account or bank account you paid with. We start the refund within 2 working days of approving it, and it usually reaches you within 5 to 7 working days, depending on your bank. We do not refund in cash or to a different account.

Changes to this policy

We may update this policy. The version on this page when you paid applies to your purchase.